Refund policy

The following purchase conditions apply when you as a customer place an order from lhcosmetics.com. Agreement between you and LH cosmetics regarding the delivery of your ordered products occurs when you receive an order confirmation. 

RETURNS
Changed your mind? No worries, just contact us no later than 14 days after receiving the products. The cost of shipping and handling is to be paid by the customer and we can only accept returns of products that are sealed, unused and where the casing is intact. 

To initiate a return, please send an email to friends@lhcosmetics.com in advance. Our team will assist you throughout the process and give you all the essential details.

When returning an item/order, it's the customer's responsibility to ensure its safe delivery. Please securely pack the item(s) to guarantee they arrive in proper condition, using the original packaging with the seal intact. For added security, we recommend selecting a traceable shipping option, as LH Cosmetics cannot issue refunds for orders that are lost in transit. Please enclose your order no or the packing slip upon returning your order.

When your order has been registered in return it will be processed and reviewed before being approved. Should there be any problems with the returned items we will get back to you via email. 

UNREDEEMED PACKAGES
Unredeemed packages and orders that haven’t been delivered due to faulty information provided by the customer will be charged a fee that covers the shipping and handling costs that unclaimed packages entail. You as a customer are responsible for making sure that you provide us with the correct shipping information in order for the order to be delivered.

CLAIMS
The customer has the right to complain, this applies to errors such as manufacturing faults, other faults in the product that does not come from normal usage of the item as well as items that arrive damaged. If you find yourself in this situation, please contact friends@lhcosmetics.com and we will do our best to make things right.

We might ask you to send pictures or other documentation of said damaged goods.