Refund policy

General terms: 

The following purchase conditions apply when you as a customer place an order from lhcosmetics.com. 

Agreement between you and LH cosmetics regarding the delivery of your ordered products occurs when you receive an order confirmation. 

Returns: 

Changed your mind? No worries, just contact us as soon as possible but no later than 14 days after receiving the products. The cost of shipping and handling is to be paid by the customer and we can only accept returns of products that are sealed, unused and where the casing is intact. 

When an item/order is being returned the customer is responsible for ensuring a safe delivery. The item(s) need to be packed securely to ensure it arrives in good condition. Please use the original packaging, with the seal intact. Remember to send the order with a traceable shipping option as LH cosmetics will not issue refunds for orders that get lost. Also, make sure to mark the order thoroughly with your information so we know who the return is from.  

When your order has been returned it will be processed and reviewed before being approved. Should there be any problems with the returned items we will get back to you via email. 

All returns are to be notified in advance by emailing: friends@lhcosmetics.com, where we’ll be able to guide you through the process and provide you with all the necessary information needed. 

Unredeemed packages: 

Unredeemed packages and orders that haven’t been delivered due to faulty information provided by the customer will be charged a fee that covers the shipping and handling costs that unclaimed packages entail. You as a customer are responsible for making sure that you provide us with the correct shipping information in order for the order to be delivered. 

Should you notice that a mistake has been made, make sure to contact us as soon as you can and we will do our best to sort it out in time.  

Reclaims: 

The customer has the right to complain, this applies to errors such as manufacturing faults, other faults in the product that does not come from normal usage of the item as well as items that arrive damaged. If you find yourself in this situation, please contact friends@lhcosmtics.com and we will do our best to correct any fault.  

We might ask you to send pictures or other documentation of said damaged goods.