FAQ's

Shipping information

We ship worldwide* because everyone deserves to have access to vegan, cruelty free, multifunctional cosmetics!

Please note that for countries outside the EU there may be additional local charges such as taxes and customs fees to be paid by the customer. 

*We don't ship to Mexico, North Korea, Belarus, Chile, Russia, Ukraine, and Venezuela because of customs difficulties and/or exclusivity agreements.

LH cosmetics offers free shipping on orders over 75USD / 75EUR / 55GBP / 350SEK/ 399DKK / 500NOK

The delivery time for your order depends on various factors such as your location and the shipping method selected during checkout.

Usually, orders are processed within 1-24h on business days from the date of purchase.

Please note that international orders may require additional time for delivery.

Returns and exchanges

Changed your mind? No worries, just contact us no later than 14 days after receiving the products. The cost of shipping and handling is to be paid by the customer and we can only accept returns of products that are sealed, unused and where the packaging is intact. 

Unless there is a defect in manufacturing with your product or other faults in the product that does not come from normal usage of the item as well as items that arrive damaged. If you find yourself in this situation, please contact 

friends@lhcosmetics.com 

and we will do our best to make things right.

Please note that we may request a photograph and/or video sent to the above email of the said damaged goods.

Currency

Your displayed storefront and currency is based on your IP address, however, you can easily change the currency in the selector either in the page header or by scrolling down to the bottom om the page.

About LH cosmetics

No ingredients nor products from LH cosmetics are or will be tested on animals by us or by any party. LH cosmetics products are vegan and will always be. We care for the animals.

All ideas, concepts and design originate from the LH cosmetics team in Sweden led by makeup artist Linda Hallberg. All our formulas are produced in Italy or Germany.

When we claim that an item, for instance, a lipstick, can also be used on the eyes and cheeks, we have carried out tests to ensure that the product is approved for that specific use. There are a lot of regulations regarding what ingredients and pigments you can use where. Thus, you cannot take for granted that all lipsticks on the market can be used everywhere. It must be tested and evaluated beforehand to ensure it is safe to use in a certain way.

Our claim that our products can be used on eyes, cheeks, brows, and lips is backed by extensive testing to ensure its safety and compliance.

We have meticulously examined and confirmed that the ingredients and pigments used meet the stringent regulations governing cosmetics. Our products are approved for multi-use on these specified areas in accordance with the EU Cosmetics Regulation (EC) N° 1223/2009.

You can trust that our commitment to safety and compliance ensures a high-quality and versatile product for your beauty needs.

Our products are safe to multi-use on the specified areas according to EU Cosmetics Regulation (EC) N° 1223/2009. However, there can be differences between the regulations. Therefore, some shades may not be approved for multi-use or used in a particular area according to other regulations such as FDA.

The way the color appears in imagery can vary from how it will look on you. It depends, among other things, on differences in skin tone, lip color and light. We have chosen to show the products on different models so that you can see how the colors can vary.

Various factors contribute to color accuracy perception, such as screen calibration and device type. Whether you're viewing our products on a monitor, laptop, tablet, or phone screen, shades may appear differently. At lhcosmetics.com, we aim to create useful content for our customers to have as much information possible available on our platforms. Never hesitate to contact us if you have questions regarding colors or shades.

Honestly, our idea was to simplify shade names and just call them by the actual shade. But depending on formulation, product and finish, the shades will differ so we might have just made it more complicated for you and us. Oops 😉 For instance, a Dusty pink shade can differ between products in our range but we’ve tried to match them well so the crayon Dusty pink will match nicely with the Dusty pink lipsticks. 

Ingredients

ALL of our products are vegan.

Almost all LH cosmetics products are free from perfume and we are aiming for perfume-free products when possible. Some raw materials may have an unpleasant smell. In some cases, we therefore add a small amount of fragrance or aroma. For more information regarding specific products, a list of ingredients in our formulas can be found on the product pages on our website and on the packaging of the product. The names of these ingredients are fragrance or flavor/aroma.

In almost all of LH cosmetics products, no sources of gluten are intentionally added. However, we can unfortunately not guarantee that there are no traces of gluten. In general, products containing gluten and intended for cosmetics use do not represent a risk for individuals with coeliac disease.

None of LH cosmetics products contain formaldehyde.

None of LH cosmetics products contain phthalates.

Most LH cosmetics products do not contain D5 and/or D6 and for future products we formulate without these substances.

We have 100% vegan products, meaning our ingredients are never animal derived. The use of plant or synthetic derived ingredients varies depending on the product and raw material supplier.

LH cosmetics products comply with the EU Cosmetics Regulation (EC) N° 1223/2009, all products are carefully and thoroughly tested for safety before put on the market.

LH cosmetics products comply with the EU Cosmetics Regulation (EC) N° 1223/2009, all products are carefully and thoroughly tested for safety before put on the market. The talc we use is of food and/or pharma quality and is of course asbestos free in accordance with the EU Cosmetics Regulation legislation.

Parabens is a preservative that is used to prevent the growth of harmful bacteria and mold, in order to protect both the products and consumers. FDA (U.S. Food and Drug Administration) have reviewed published studies on the safety of parabens and have no information showing that parabens, as they are used in cosmetics, have an effect on human health. LH cosmetics’ products comply with the EU Cosmetics Regulation (EC) N° 1223/2009, all products are carefully and thoroughly tested for safety before put on the market.

No, none of the products in our current range contain perfluorononyl dimethicone.

PFAS substances have long been used and recognized as safe ingredients in makeup, primarily to create waterproof formulations. In 2020, we were informed that PFAS should be phased out because certain PFAS substances are persistent in the environment. Consequently, we have phased out all formulations containing PFAS.

Packaging

Our products always come to you in a folding box to ensure that all information needed is provided on the packaging as well as keeping the products safe. We are constantly striving to implement FSC-certified paper in both palettes and folding boxes. The FSC certification implies that the paper is harvested from forests that are responsibly managed, socially beneficial, environmentally conscious and economically viable. We are committed to always using FSC certified paper when possible. Our goal is that all paper used in our products will be FSC certified in the future.

When the packaging is certified, you will find the logo on the packaging stating its certification. You will also see this certification on the brushes since the wood handles are FSC certified.

Since there can be local differences regarding how to recycle products, please advise your local officials. In Sweden you can leave your finished or unfinished makeup at selected stores such as Kicks and they will be handled appropriately.

In general, you’ll need to separate the different materials. For example, in the Infinity lip gloss, the silicone applicator needs to be removed before recycling the tube as plastic.

So far, the supply of packaging with PCR content is limited and where it consists of PCR plastics, it is only a few percentages. All our suppliers strive to achieve more sustainable packaging, without losing in quality or affecting the stability of the formula.

Currently, we don’t offer refills, but we are investigating the possibilities for future productions.