Terms & Conditions

Terms & Conditions
"GENERAL"

These terms & conditions apply to all sales that are made through www.lhcosmetics.com, and will have precedence over any deviating general or specific conditions or terms. No waiver or modification of these terms & conditions shall be effective, unless approved in writing by an authorized representative of LH cosmetics.
We reserve the right to, at any time, make changes to our Terms and Conditions. Changes to the Terms and Conditions will be posted online.

If you are under 18 years of age you have to have permission by your guardian before ordering from us, as per the Swedish Parental Code. All attempts of fraud will be reported to the police.

By placing an order at lhcosmetics.com, you approve of the current terms and conditions stated below and you certify that all information you have submitted is correct.

Company information:
LH cosmetics AB
Kvarngatan 2
118 47 Stockholm
Sweden

email: friends@lhcosmetics.com
CIN: 559049-6294


"PRICE AND PAYMENT"

Prices on products are inclusive of VAT(tax) for purchases made from within the European Union and exclusive of VAT(tax) for all other countries. Prices for shipping are always inclusive of VAT.

LH cosmetics will make an assumption regarding your preferred currency based on your geographical location and will show all prices and fees using this currency. You are at all times able to change this preferred currency.

At check-out a summary of all fees, taxes, cost of shipping and method of payment are clearly shown and you are presented with a total price for your purchase. All payments are made in Swedish krona (SEK, kr) and this amount is clearly shown below the total amount of the price summary in your preferred currency at the final step of check-out.

Please note that for countries outside the European Union there may be additional local charges such as taxes and customs fees to be paid by the customer.


"DISCOUNT AND COUPONS"

Any campaigns or price reductions are applied by presenting a coupon code at check-out. Unless otherwise stated, discount codes may not be applied to, or combined with, other campaigns or offers.

"DELIVERY"

We strive to have all our items in stock. Should the package not arrive please inform us. You can cancel your purchase at no cost if the order has not been sent yet. Your package may be delayed during national holidays, festivals or transport disruptions. Note that changes in delivery may occur during the weekends.

"EU"

Courier: Deutsche Post (Packet tracked)
Delivery time: normally 5-20 days

Courier: UPS
Delivery time: normally 3-10 days

"OUTSIDE EU"

USA Courier: UPS Expedited 3-7 buisness days.

International Courier: Deutsche Post (Packet tracked). Delivery time 7-20 days.
Express Courier: UPS UPS Expedited 3-7 buisness days.

"RETURN POLICY"

Unless the security seal is broken or there is a manufacturing default with your product, we unfortunately are unable to except returns on any products.

In the event there is an issue with your order please send an email to:

f r i e n d s (@) l h c o s m e t i c s . c o m

Please note that we may request a photograph and or video sent to the above email of the said damaged goods.


"PRIVACY POLICY & COOKIES"

When ordering a product/service you will be asked to fill in your personal information. Upon purchase, you are allowing LH cosmetics to store your information in order to fulfill our promise to you as our customer. In accordance with GDPR (General Data Protection Regulation), we will delete all of your personal information after 1 year. We will not share or use this information, other than to ensure that our customers receive the best service, and to assure that products are delivered as planned. You have the right to know the information LH cosmetics has registered about you. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed. If you’re experiencing technical difficulties with the website, please contact us at friends@lhcosmetics.com


We use cookies on this website to enhance your experience. Cookies identify your computer and allow, among other things, that the website will remember your personal settings. Cookies are also used to collect statistical data. You can set your browser to notify you when a website uses cookies. This allows you to refuse the use of cookies or set your browser to erase cookies at the end of your visit. You cannot shop at our online store if you choose to disable cookies.


"NEWSLETTER"

By signing up to LH cosmetics newsletter you agree for us to save your e-mail address. This information will not be shared with a third party. You can at any time unsubscribe, or ask us to delete this information.

"COLORS AND PICTURES"

Despite efforts to display the color of products as close to reality as possible, LH cosmetics cannot guarantee that what appears on your screen will depict the colors of products in real-life. Such differences will occur depending on the type of screen that you use.

"FORCE MAJEURE"

LH cosmetics is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.